Returns without giving a reason
You have the right to withdraw from the contract within 30 days without stating reasons.
The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (e.g. in writing, by post or e-mail). You can use the model withdrawal form (PDF) for this, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
*Articles and/or goods manufactured in accordance with the consumer's instructions (customization) are excluded from the right of withdrawal.
Consequences of the revocation
If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no additional fees will be charged for such refund. We have the right to withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.
The costs for return shipment are for your own account. You can drop off your package at the nearest PostNL Parcel Point. Of course you can also return your package via another carrier, in this case the costs for return are also for your own account.
You are only liable for the diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Download the model withdrawal form here.
Annex I: Model withdrawal form
Model withdrawal form
(only fill in and return this form if you want to revoke the agreement)
1. To: [name of entrepreneur]
[ geographic address entrepreneur]
[ fax number entrepreneur, if available]
[email address or electronic address of entrepreneur]
2. I/We* hereby give notice that I/we* share our agreement regarding
the sale of the following products: [product designation]*
the delivery of the following digital content: [designation digital content]*
the provision of the following service: [designation service]*,
3. Ordered on*/received on* [order date for services or receipt for products]
4. [Name of consumer(s)]
5. [Address consumer(s)]
6. [Signature consumer(s)] (only when this form is submitted on paper)
* Strike out what is not applicable or fill in what is applicable.
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